hiyabet Frequently Asked Questions

Creating a hiyabet account takes just a few minutes. Click the Register button on the hiyabet homepage, enter your full name, date of birth, Philippine mobile number, and email address, then set a secure password. Once your details are submitted, you will receive a verification SMS or email. Confirm your number to activate your account. You must be at least 21 years old to register.

hiyabet enforces a strict minimum age of 21 years, in line with PAGCOR regulations governing online gambling in the Philippines. Age verification is required during the KYC process before any withdrawal is approved. Accounts found to belong to players under 21 will be immediately closed and deposits returned to the original payment method.

hiyabet requires a valid Philippine government-issued photo ID — accepted documents include a driver's licence, passport, PhilSys National ID, SSS/UMID card, or PRC ID. You may also be asked for a recent proof of address (utility bill or bank statement) and, for larger withdrawals, source of funds documentation. Upload these directly through your hiyabet account dashboard.

No. hiyabet strictly allows one account per person. Multi-accounting — creating additional accounts under your own name, a different name, or in combination with another person — is prohibited and will result in all associated accounts being suspended and all balances forfeited. If you have accidentally created a duplicate account, contact hiyabet support immediately to resolve it.

On the hiyabet login page, click "Forgot Password" and enter your registered email address or Philippine mobile number. You will receive a password reset link via email or a one-time PIN via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact hiyabet customer support via live chat.

To permanently close your hiyabet account, contact our 24/7 support team via live chat or email at [email protected]. Account closure requests are processed within five business days. Any remaining verified real-money balance will be returned to your primary withdrawal method. If you are closing your account due to gambling concerns, consider self-exclusion instead — it offers the same protection with more flexible options.

hiyabet offers a wide selection of games including JILI slots, live dealer baccarat, roulette, blackjack, and dragon tiger; online sabong; fishing games like Caishen Fishing; bingo; sports betting on the PBA, NBA, UFC, and international football; and specialty games. The full catalogue is accessible from the hiyabet lobby once you are logged in, with new titles added regularly.

Yes. All RNG-based games on hiyabet — including slots, fishing games, and bingo — use independently certified random number generators that ensure every outcome is statistically random and unbiased. Live dealer games use physical game elements (cards, wheels, dice) in fully monitored studio environments. Certified RTP percentages for individual games are available in each game's information panel within the hiyabet lobby.

Absolutely. hiyabet is fully optimised for mobile play on both Android and iOS devices. Access the full hiyabet platform directly through your mobile browser — no app download is required, though a dedicated app may be available depending on your region and device. The mobile experience includes the complete game library, Cashier, live chat support, and all account management features.

RTP (Return to Player) percentages for JILI slots on hiyabet vary by individual title, typically ranging from 96% to 98% for most popular games. The specific RTP for each slot is displayed in the game information panel — tap the "i" or "Info" icon within the game interface before or during play. A higher RTP means more of your wagers are returned as winnings over a statistically significant number of spins.

hiyabet's live casino section features a range of live dealer tables — baccarat, blackjack, roulette, sic bo, and dragon tiger — hosted by professional dealers in licensed studio environments. Some live dealer providers serving the Philippines market include Filipino-speaking hosts, particularly on Asian game variants popular with Filipino players like baccarat and dragon tiger. Check the live lobby filter for available table languages.

Yes. hiyabet operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates online gambling in the Philippines. PAGCOR licensing means hiyabet is subject to regular audits, player protection requirements, anti-money laundering compliance, and responsible gaming standards mandated by Philippine law. Playing on a PAGCOR-regulated platform like hiyabet is legal for qualified Filipino players aged 21 and above.

Log in to your hiyabet account, go to Account Settings, and select Responsible Gaming. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap in PHP. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period before they apply. Setting a deposit limit is one of the most effective ways to stay in control of your gambling budget on hiyabet.

hiyabet's self-exclusion tool allows you to block access to your account for a set period — 6 months, 1 year, 3 years, or permanently. Once activated, you cannot log in, make deposits, or receive marketing communications for the duration of the exclusion. Self-exclusion cannot be reversed before the chosen period expires. To activate, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact hiyabet support via live chat at any time.

If gambling is no longer enjoyable or is affecting your finances, relationships, or mental health, take action early. hiyabet provides deposit limits, loss limits, cooling-off periods, and self-exclusion tools — all accessible from your account settings. You can also contact hiyabet support 24/7 to activate these tools immediately. For professional support in the Philippines, the National Center for Mental Health crisis line is available at 1553.

hiyabet protects all player data using 256-bit AES encryption at rest and TLS 1.3 in transit — the same standards used by major banks. Access to personal data is restricted to authorised hiyabet personnel on a strict need-to-know basis. hiyabet complies with the Philippine Data Privacy Act of 2012 (RA 10173) and has appointed a Data Privacy Officer. Read the full hiyabet Privacy Policy for complete details.